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Position: Home > Articles > Measures to Improve College Librarian Quality under ISO 9000 Quality Management——Taking Hainan University library as an example Journal of Library and Information Science in Agriculture 2010,22 (4) 225-226+243

在ISO 9000质量管理下提高高校图书馆馆员素质的措施——以海南大学图书馆为例

作  者:
卢敏;李保红
单  位:
海南大学图书馆
关键词:
馆员素质;员工培训;ISO9000
摘  要:
高校图书馆ISO9000质量管理的实质是建立质量管理体系,以读者满意为关注焦点。本文结合海南大学图书馆的实际情况,就如何提高馆员素质,提出了几点建议,通过提高馆员素质,实现图书馆读者服务质量和服务能力的持续提高。
译  名:
Measures to Improve College Librarian Quality under ISO 9000 Quality Management——Taking Hainan University library as an example
作  者:
LU Min,LI Bao-hong(Library,Hainan University,Haikou 570228,China)
关键词:
librarian quality;faculty member train;ISO9000
摘  要:
The college library ISO9000 quality management takes the readers’ satisfaction as the focus;its essence is to establish the quality management system.This article presents several suggestions about how to improve the librarian quality combining the realities of the Hainan University library.The suggestions involve how to improve the librarian quality and how to achieve the continuous improvement of the quality of service and the service capacity.

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