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Research on the evaluation of e-service quality in libraries

作者：

QI Xianghua;Jingjing Yan

关键词：

services;shanxi;evaluation of;provincial library;theories and practice;a surve

摘要：

based on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for chinese libraries. a survey was carried out on the e-services of shanxi provincial library by using servqual model. based on the survey data, the article evaluated and analyzed the quality of shanxi provincial library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.

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Research on the evaluation of e-service quality in libraries

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