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Position: Home > Articles > Research on Enterprise Competitive Intelligence Analysis Model Based on Social Media User Comments Journal of Library and Information Science in Agriculture 2018 (4) 46-51

基于社交媒体用户评论的企业竞争情报分析模型研究

作  者:
胡安琪
单  位:
苏州科技大学图书馆
关键词:
社交媒体;用户评论;企业;竞争情报;情报分析
摘  要:
在总结用户评论及企业竞争情报分析相关研究基础上,提出了社交媒体用户评论的情报价值,包括帮助企业及时发现自身产品特征和缺陷,帮助企业了解竞争对手产品的用户口碑,帮助企业跟踪用户需求及其变化趋势;提出了社交媒体用户评论的情报分析模型,包括确定用户评论情报源及其采集、数据预处理及研究对象特征提取、数据结构化处理及分析三大模块。最后通过快捷酒店案例论证了这一模型的价值。
译  名:
Research on Enterprise Competitive Intelligence Analysis Model Based on Social Media User Comments
作  者:
HU Anqi;Library, Suzhou University of Science and Technology;
关键词:
social media;;user comment;;enterprise;;competitive intelligence;;intelligence analysis
摘  要:
This paper proposed the intelligence value of social media user comments on the basis of summarizing user comments and enterprise competitive intelligence analysis, including finding enterprise's own product features and defects timely, understanding user reputation of competitor's products, tracking user demand and change trends, and also put forward the competitive intelligence analysis model of social media user comments, including intelligence sources determining of user comments and information collecting, data preprocessing and feature extracting, data structured processing and analyzing, and in the end demonstrated the value of this model through the fast hotel case.

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